Privacy Policy

Champion Cleaning Systems ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a service request, or engage our disaster restoration services across the Greater Atlanta metro area.

Information We Collect

We collect personal information that you voluntarily provide when you interact with us, including:

• Contact information: first name, last name, phone number, and email address
• Property information: street address, city, state, and ZIP code
• Service details: type of damage (water, fire, mold, sewage, flood/storm, or other), whether the situation is an emergency, property type (residential or commercial), number of rooms affected, description of the damage, and insurance status
• Communication records: phone call logs, emails, and text messages related to your service request

We may also collect information automatically when you visit our website, including your IP address, browser type, device information, pages viewed, and referring URL.

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule free inspections
• Dispatch our emergency response team when you indicate an urgent situation
• Provide estimates and communicate about restoration services
• Process insurance-related documentation on your behalf
• Follow up on completed work and ensure customer satisfaction
• Improve our website, services, and customer experience
• Comply with legal obligations and industry regulations

SMS / Text Messaging Communications

By providing your phone number and submitting a service request, you consent to receive transactional and service-related text messages from Champion Cleaning Systems regarding your inquiry, scheduling, dispatch updates, and service follow-up. Message and data rates may apply. Message frequency varies based on your service activity.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You may also reply HELP for assistance. Opting out of SMS will not affect our ability to contact you by phone or email regarding active service requests.

Your SMS consent and mobile opt-in data are NOT shared, sold, or transferred to third parties or affiliates for marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Insurance companies: When you authorize us to work with your insurance provider, we share relevant claim details, damage assessments, and project documentation to facilitate the claims process.
• Service providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, customer relationship management tools) under strict confidentiality obligations.
• Legal requirements: We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.

Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by Champion Cleaning Systems. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to read the privacy policies of any third-party site you visit before providing any personal information.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These include:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website, including page views, session duration, and traffic sources. Google Analytics collects data anonymously and does not identify individual users. If you would prefer to opt out of Google Analytics tracking, you can install the official Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout
• Google Tag Manager: We use Google Tag Manager to manage website tags and tracking scripts efficiently.
• Mapbox: Our service area maps are powered by Mapbox, which may collect usage data related to map interactions.

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that allows users to indicate they do not wish to have their online activity tracked. Currently, there is no industry standard for how websites should respond to DNT signals, and our website does not respond to DNT browser signals at this time. We will update this policy if we begin honoring DNT signals in the future.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including:

• The right to know what categories of personal information we collect, the sources we collect it from, the purposes for which we use it, and the categories of third parties with whom we share it
• The right to request deletion of personal information we have collected from you, subject to certain exceptions
• The right to opt out of the sale of your personal information (Champion Cleaning Systems does not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us using the information at the bottom of this policy. We will verify your identity before responding to ensure your information is protected. We will respond within 45 days as required by California law.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us using the information at the bottom of this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: